SpraygunsDirect global shipping

Delivery and Returns

Shipping times (rates further down this page)

We use various shipping methods: 

We have some of the largest stocks in the world but we may not always have everything in stock.  If an item is out of stock this would commonly add 2-3 days, but may be up to 5 on top of the timelines quoted below. We would almost always let you know if there are any delays to make sure we meet your needs. Our system will send automated emails to confirm when we receive your order, when we print it and when we ship it.

We can ship paint and all other dangerous goods to the majority of European locations at the standard shipping rates. Please follow this link for a list of countries where this is possible. 

We send tracking numbers.

UK British Mainland

Next working day.  We would almost always contact you to check your requirements if stock is on order.  Please let us know if you have an urgent deadline.

Under 1KG value up to £50, we usually use the post.

Over 1KG or any high value usually UPS for business or Parcelforce for residential address.

Lower value order (typically under £50) with no shipping applied or £2.50 which contains hazardous goods (paint etc.) or aerosols we use 2nd class post as 1st cannot legally be used.

Non mainland British Isles (not Republic of Ireland) inc. Channel Islands etc.  We usually use Parcelforce, or 1st class post.  N.Ireland post or UPS.

Hazardous for all the above usually UPS or Parcelforce.  Lower value order with no shipping applied or £2.50 which contains hazardous goods (paint etc.) or aerosols we use 2nd class post as 1st cannot legally be used.  We can ship up to 2KG 2nd class to the Channel Islands.


International Europe

We usually use Express Saver air services UPS or Parcelforce (who use FedEx) for guns or light high value orders.  Stock guns are often as quick as next day.  DeVilbiss, ANI, Iwata and popular Sata guns are usually in stock.

For items up to 2KG within volume of approximately 30x30x30 we may use priority post if lower value (& usually only when under 1/2KG). This is usually there within a few days but they quote up to 3-9 working days average.  The upper end estimate is usually for remote areas.

If  the value is over £75 or heavier than 2 or 3 KG we usually use UPS who usually deliver in their vans  or Pacelforce who pass on to other carriers e.g. FedEx.  Western Europe usually is 2-4 days, Eastern 3-5.

If you have a registered tax (VAT) number, it can be entered in the checkout procedure. It will then remove tax. We have to check numbers with EU. Non EU Europe, tax is removed for all.

We send tracking numbers.


International non Europe e.g. USA, Australia, Canada, New Zealand, Russia, any continent, any island and ANYWHERE on the planet.

We usually use Express Saver air services from UPS or Parcelforce (who use FedEx) for guns or light high value orders.  Stock guns are often as quick as next day and no longer than 4 days for the majority of the globe.  DeVilbiss, ANI, Iwata and popular Sata guns are usually in stock.

We may use priority air mail for some locations if under 2KG and lower value, especially if under 1/2KG and lower value.  This can take 3-9 working days average depending on how remote your location is to travel from the UK.  Deliveries at the upper end of the estimate are rare.

We often upgrade to UPS 2-3 days or Parcelforce Express Pack who use FedEx express 1-3 days if the item is a spray gun or higher value.  We send tracking numbers.

All prices quoted below do not include V.A.T. (Currently +20% for UK and non VAT reg. E.U.) 

No VAT for non E.U. Tax (VAT) is removed in the checkout procedure.

We send tracking numbers.


Canary Islands

We usually use Express Saver air services from UPS or Parcelforce (who use FedEx) for guns or light high value orders. Stock guns are often as quick as next day and no longer than 4 days for the majority of the globe.  DeVilbiss, ANI, Iwata and popular Sata guns are usually in stock.

We may use priority air mail for some locations if under 2KG and lower value, especially if under 1/2KG and lower value. This can take 3-9 working days average depending on how remote your location is to travel from the UK.  Deliveries at the upper end of the estimate are rare.

We often upgrade to UPS 2-3 days or Parcelforce Express Pack who use FedEx express 1-3 days if the item is a spray gun or higher value. We send tracking numbers.

All prices quoted below do not include V.A.T. (Currently +20% for UK and non VAT reg. E.U.)

No VAT for non E.U. Tax (VAT) is removed in the checkout procedure.

We send tracking numbers.


Please read all of the below before ordering!

Orders received before 2PM on a standard working day will normally be despatched that day depending on stock quantity. The estimated delivery time is based upon if an item is in stock - the lower average delivery time is for stock items, the higher average delivery time is based upon special order items. Most common items are in stock. Non standard items/set ups may have to be ordered. Our stocks are amoungst the largest in the world.

We will notify you of any undue delays and an alternative is always possible if urgent. Any cancelled orders may be charged a restocking charge dependant upon the nature of the cancellation. This is usually only in the case for late cancellations on rare/specially ordered items that have already been invoiced to us and are difficult to resell (this is a last resort).

Some items which are heavy and have low value may have high shipping costs for us and as such if you in a non UK mainland location we may have to contact you to discuss additional shipping/cancellation of items e.g. large tubs of filler, masking rolls etc. This is particularly relevant for island locations and non European locations where the shipment goes on a UPS plane. Most of mainland Europe is shipped via road at a reasonable rate even for heavy packages.

If you have a deadline - let us know we will try to make it. If you want an express upgrade, we can price it after or before your order.


British Isles United Kingdom Mainland (GB) & Isle Of Wight
Carriage free on all orders over £30.00 ex VAT, otherwise £2.50 to anywhere in U.K. mainland.
£5.50 when over 1KG AND under £30 in combination.
Saturday deliveries within UK mainland will attract a surcharge £6-£20, let us know if required.

Northern Ireland, Scottish Highlands/Isles, Channel Islands, Isle Of Man, Scilly Islands
Special Delivery Mail is usually £10-£20 for next day by 1PM.
Standard Delivery Charge £2.50. Or £5.50 when over 1KG and under £30 in combination.

Europe
Delivery usually carried out by road by UPS parcel service / priority mail.
In EU, tax is removable if you have a valid VAT (tax) number and enter it in the checkout.
Non EU, tax is removed. 

Republic of Ireland / Eire
£8.90 

France, Netherlands, Belgium, Germany, Luxembourg.
£8.90

Denmark, Austria, Switzerland & Liechtenstein.
Under 1/2KG £8.90
Over 1/2KG £9.90

Spain, Italy, Czech Republic & Slovakia
Under 1/2KG £8.90
Over 1/2KG £12.90

Poland, Hungary, Portugal, Sweden, Slovenia, Finland & Estonia
Under 1/2KG £8.90
Over 1/2KG £14.90

Bosnia, Bulgaria, Croatia, Iceland, Latvia, Lithuania, Montenegro, Norway, Romania & Serbia
Under 1/2KG £8.90
Over 1/2KG £12.90

Greece
Under 1/2KG £8.90
Over 1/2KG £19.90

Canary Islands
1/2KG - 2kg  £19.90 then £4 per each extra 1/2kg.
VAT(tax is removed in the checkout also) For information on possible taxation/import duties, please follow this link: http://www.dutycalculator.com/country-guides/ This charge applies in some receiver countries and is not a charge applied by us or our government. 

 

Remote Shipping areas (EU, UK and Rest of the World)
Please note orders shipped to remote areas may incure an additional delivery charge. We will notify you before orders are dispatched.



Rest of Europe land/air & Rest Of The World Air Service
e.g. USA, Australia, Canada, New Zealand, Russia, any continent, any island and ANYWHERE on the planet.


Upto 1/2KG £8.90
1/2KG - 2kg  £19.90 then £4 per each extra 1/2kg.
VAT(tax is removed in the checkout also).  We have no prior detailed knowledge of fees from carriers or the postal service, but if you were to use Google search or use another search engine to search ‘import duty calculator from EU’ and your country’s name then you may find more information (UK is still in the EU). This charge applies in some receiver countries and is not a charge applied by us or our government. Currently, for example we are told that US transactions under $800 have no import tax, larger amounts 2.9%. Australia no tax under 1000AUD.  These figures are for the goods only and shipping is not part of the calculation of the value for customs.  We have experience shipping to vast numbers of global locations and follow all the correct procedures to ensure rapid, trouble free receipt of products from us.


If you have any problems - let us know. Large orders where the carriage goes very high - refund may be applicable, we never charge more than our cost and we get best rates.  

Some items have a "volumetric" weight - so appear higher than what may be true - this is particularly on large lightweight items e.g. Clear Masking Roll Sheeting.

Do you deliver to my address?
We reserve the right not to deliver orders if we believe the address is not secure. If this affects an order you place, we will notify you as soon as possible to resolve this matter.

We make every effort to deliver goods within estimated timescales, however delays are occasionally inevitable due to unforeseen factors. SpraygunsDirect shall be under no liability for any delay or failure to deliver the products within the estimated timescales. This does not effect your statutory rights.

Our carriers work throughout the day so your order may arrive any time between 8.00am and 5.30pm.

Can I have my order delivered to a different address?
Yes. You can have your order delivered to your home address or an alternative address. You can add an additional addresses to your account.

What if I'm not in when you deliver?
A signature will be required by an adult aged 18 or over on delivery.
Deliveries will usually be made on Mondays to Fridays between 8.00am and 5.30pm. If you are not in, the carrier will usually try a neighbour or leave at the local post office. The carrier will usually leave a card stating the date and time they called. Please contact the number on the card to arrange a second delivery if they have not carried out one of the afore mentioned options. After 3 failed delivery attepts, your items may be returned to our warehouse. This may incur a redelivery charge to you.
Risk of loss and damage of products passes to you on the day when the products are delivered.

Dangerous Goods
We reserve the right to contact you to discuss problems associated with high shipping charges on low value heavy items and dangerous goods. This is an unlikely scenario but may occur where shipping is to remote locations e.g Islands with goods such as Thinners.


Cancellation & Returns
All notices of cancellation must be given to the company in writing and agreed prior to cancellation with our sales team.
 
In the event that you cancel an order after delivery, you must inform the company in writing within 7 days. The goods must then be returned at your own expense to the company within 14 days of your notification to cancel your order. If you are unable to return the goods, you must make the goods available for collection upon request and within 14 days of your notice to cancel your order. This will be at your expense and you will not be entitled to a refund of the original delivery charge. The company will be entitled to charge you (an equivalent amount to the original delivery charge) for this collection. These conditions will still apply in the event of any discount/special offer applied to delivery charges.
 
The company will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until notification is given by the company that the goods have been returned to the address advised by the company.
 
It is your responsibility to return all goods in the same condition as they were upon delivery. The company reserves the right to deduct from any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. The company retains the right to charge for any necessary packaging/re-packaging.
 
The company shall be entitled to recover all costs, loss, charges, and expenses incurred in connection with goods returned not saleable as new.
 
Additionally, there will be a re-stocking charge to cover the original cost of shipping to you (despite our free shipping policy we still have to pay a courier!) and for the handling of the item in our warehouse.
 
Should the product prove to be faulty or the wrong item has been delivered, we will not charge a handling fee and provide the item be returned within 28-day period we will refund the cost of delivery back to you upon proof of payment.
 
This does not affect your statutory rights.
 
Please note: All our Products are checked at various stages during manufacturing.


For information on possible taxation/import duties to non-EU countries, please follow this link: http://www.dutycalculator.com/country-guides/

 

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